Last updated: June 2026
You can cancel at any time from your portal. No phone call needed. No form to fill out. In your portal, go to Account Settings, then Subscription, then Cancel Subscription. Once a billing cycle has started, that month is not refunded. The DCAR fee is not refundable. What we do refund is our own error: if we fail to deliver what you paid for, or we charge you in error, tell us and we will put it right. What we do not refund is a period that was delivered and used.
The $69 DCAR fee is charged before the assessment begins. It is not refundable once payment is made. You receive two full reports and a 52-week roadmap in return.
Your subscription renews on the same date each month. If you cancel:
If you return within 30 days of cancelling, no new DCAR is required and you pick up exactly where you left off. If you return more than 30 days after cancelling, a new $69 DCAR is required, because by then your child has missed check-ins and at least one recalibration cycle, and the plan no longer reflects where they are. This is not a penalty. The monthly subscription includes the DCAR recalibration. If you did not pay that month, you did not receive it. You cannot use it later for free. A new DCAR is how the program restarts correctly.
If you need a break, use the pause feature instead of cancelling. Billing stops. Your data and roadmap are saved. Return within 30 days and you pick up exactly where you left off with no new DCAR required. Return after 30 days and a new $69 DCAR is required because your child missed check-ins and at least one recalibration cycle.
The plan is built for 12 months because that is how long real progress takes. Cancelling early means leaving before the work is done. The pause feature exists for families who need a short break. A pause protects your data and avoids the new DCAR requirement.
Your data is retained for 90 days after cancellation. At the 60-day mark, we send you a reminder email. After 90 days, personal identifiers are removed and assessment records are anonymized. If you return after your data has been anonymized, you start fresh. If you return before 90 days, your historical records are still there for reference, but you still need a new $69 DCAR to restart the program accurately.
Go to your portal. Navigate to Account, then Subscription, then Cancel. Cancellation takes effect at the end of your current billing cycle. You will receive a confirmation email.
If you have questions about your specific situation, use the contact form on the Support page. We will respond.